- To kickstart your cable exchange, please visit your Cloud Dashboard.
- From there, select your profile icon.
- From the dropdown, select Exchange Cable.
- This will populate a new window where our new Cable Exchange Tool lives.
- Fill out three pages of the Cable Exchange Form to submit your request
- Page 1 - what are you returning?
- Page 2 - what cables do you need? You will be able to order cables by entering either (1) VIN Numbers; (2) Make, Model and Year; or (3) Select by plug type.
- Page 3 - shipping details.
Once the form is submitted, a cable exchange order will be created. From there, you'll receive an email follow up with your return label and a separate email with your tracking number once it ships!
If you have any issues during the process, please contact Support!