We know that your video footage is crucial. Before you switch or upgrade your vehicle gateway (VG), review the following recommendations to retrieve all video footage on your current cameras.
Because moving cameras between VGs can cause lost footage, retrieve all important video footage before moving a camera.
Driving footage captured by a Samsara dash cam is associated with a specific vehicle and its VG. When a camera is moved from one VG to another, it automatically clears historical footage that has not already been uploaded to your Samsara Dashboard.
Therefore, before moving a camera between VGs, make any and all video retrieval requests you may need from the 24-100 hours of stored drive time prior to removing the camera.
If your vehicle has been involved in a crash, do not move the camera to a new vehicle gateway.
If your vehicle or vehicle gateway was damaged due to a crash event, please contact Samsara Support. Plugging the camera into a different gateway will clear the footage and you will not be able to retrieve any prior video footage from it.
If you need to retrieve footage from a dash camera and no longer have access to the VG or have questions about anything else not covered here, please contact Samsara Support.