Unboxing the IG21
The Serial Number can be found on the backside of the box or the lower-left corner of the IG21 itself. This will be used for activation.
Verify all components are included
(1) AC Power Supply
(1) IG21 Gateway
(3) Antennas (LTE, 2.4Ghz, 915Mhz)
Powering up the IG21
Attach the antennas to their corresponding place on the IG21
Connect the Red and Black pigtail wires from the AC adapter to the Positive and Negative "Power" terminals respectively. The supplied AC adapter outputs 15V however the IG21 can accept 10-28VDC.
Plug in AC Power Supply. Light on the Gateway will turn on.
Flashing Amber light on Gateway means it is searching for a connection.
Once connected to the Samsara network, the flashing Amber light will turn Solid Green. Upon first power-up please allow several minutes for the Gateway to download any firmware updates.
Activating the IG21
Login to your Samsara Dashboard. If you have not received your link to your dashboard, please contact your Account Executive or our Support personnel.
Under your Group name, select "Activate devices"
Enter the Serial Number from earlier. Once finished, click "Activate Samsara Hardware"
If successful, a confirmation screen will appear
If the S/N is not recognized or if the device has previously been activated, contact our Support.
Under Settings --> Gateways, you will find your newly activated IG21. Please allow a few minutes and refresh the screen for the dashboard to recognize the IG21's status.