Fleet Admins can send direct messages to drivers from their Samsara Dashboard in the Fleets > Messages section.
Sending Messages from the Dashboard
To access open an existing conversation, select an existing message channel to continue chatting to that recipient.
In order to compose a new message, select the Compose message button and select all drivers, a list of drivers, or tags as the audience for your message in the pop up.
Receiving Messages on the Dashboard
Message notifications will show up as a counter next to the Messages button. All current conversations should be available in this messages section and flagged in your conversations.
Receiving Messages as a Driver
On the Samsara Driver App, drivers can access current and previous messages in their Messages section (Envelope in the top left). When a new message is received, the envelope will display a red indicator until the message is replied to.
Drivers are prevented from accessing their messages while in a Driving status and will receive a pop-up warning when attempting to access Messages while driving.
Drivers can also enable and disable push notifications from the Notifications menu on the Settings page so it's even easier to stay in touch with Dispatch even when the app is minimized.
For more information on Driver Messaging from the app, please refer to our article on Driver Messaging (For Drivers).