While an AG24 receives power, it will check in with a location continuously until it stops receiving power. This behavior cannot be updated.
If the AG24 is not receiving power, it will check in with a location at a default rate of every two hours. This rate can be configured in the Unpowered Asset Gateway Check-in Schedule setting and set to any of the following intervals:
- Every 30 minutes
- Every 1 hours
- Every 2 hours
- Every 6 hours
- Every 12 hours (recommended)
- Every 24 hours
If this setting is updated, the AG24 will update to its new check-in schedule the next time it checks in.
Note: Updating the Unpowered Asset Gateway Check-in Schedule to an interval faster than every 12 hours will shorten the battery life of the AG24.
How to Configure the Check-In Rate for an Asset Gateway
1. In the Fleet view, select the asset whose check-in schedule you want to update.
2. Go into the device setting by selecting the Settings found by clicking on the three dots icon.
2. Within the Edit Device page, scroll down to Unpowered Asset Gateway Check-in Schedule.
You can select the Default rate (every 12 hours) or use the dropdown menu under Custom frequency to select the desired rate. Be sure to click Save at the bottom after making changes.
Low Power Backoff Mode
If an AG24 is not expected to receive power for some time, as in the case of seasonal powered equipment or trailers in repair, we recommend longer check-in frequencies to prevent battery power loss. For customers that manage a large number of assets, this can be cumbersome to update en masse. This feature automatically sets longer check-in frequencies for AG24s that have not received power for some time.
If we detect that an AG24 has not received power in over 7 days, we will automatically update its check-in frequency to 12 hours if it has a faster check-in frequency. Once the unit receives power again, the check-in frequency will resume to the frequency set in the Unpowered Asset Gateway Check-in Schedule setting.
Will the frequency set in the Unpowered Asset Gateway Check-in Schedule change?
The frequency set in Unpowered Asset Gateway Check-in Schedule will not change to 12 hours. The unit’s check-in schedule will fall back to the frequency set in that setting once it receives power again.
Will units with a 24-hour check-in frequency start checking in at a 12-hour frequency?
No, units with 24 hours check-in frequencies are not affected by this feature.
How will I know that a unit will has started checking in every 12 hours?
The Fleet Overview page’s Gateway section has two statuses that can be used to obtain this information:
Cable Status: If the Cable Status has reported “Unpowered” for 7 or more days, the unit is expected to start checking in every 12 hours.
Last connected: The Last Connected section will begin reporting longer than configured check-in times, confirming that the unit is checking in at the 12 hours check in rate.
When an AG24 is receiving power, the unit operates in Continuous Mode
When an AG24 stops receiving power, the unit switches to non-powered check-in rate (default setting is every 12 hours, user can override this)
When an AG24 has continuously not had power for 7 or more days, the unit switches to Low Power Backoff mode (checks in every 12 hours, regardless of user’s non-powered check-in rate selection).