From the Fleet → Routes menu, a route will appear with a “Route Timeliness” bar. The segments of this bar represent each stop along the route.
The route timeliness bar has 4 possible statuses.
- Scheduled: This stop has been scheduled in the future time or date.
- Completed: The driver stopped in the address’ geofence.
- Late: The driver is later than the scheduled arrival time, but less than 1 hour late.
- Skipped: The driver is later than the scheduled arrival time by 1 hour or more.
For a stop to be considered completed, the driver must remain in the geofence for the “stop detection threshold”. The default stop detection threshold for each account is 2 minutes. Please reach out to firstname.lastname@example.org if you need to shorten this threshold.