How to Retrieve Dash Cam Videos

Video clips for harsh events are automatically uploaded to the dashboard.

If you wish to retrieve video that is not automatically uploaded due to a harsh incident, navigate to Fleet > Reports > Video Retrieval and click on Request Video Retrieval.




Select the vehicle for which you want footage and enter the date and time of the video to be retrieved.




Retrieval requests must be made for times during which a vehicle was on a trip, within the past 7 days, and within the past 24 hours of drive time (if using CM12) or 40 hours (if using CM22). Requests from the current trip cannot be made until the trip is complete. A video retrieval pulls 60 seconds of video starting at the time selected in the retrieval request.