Not all vehicle engine computers communicate the VIN to the Vehicle Gateway. In this case, admins can set the VIN manually from the Samsara Cloud Dashboard.
1. From the dashboard, select Settings > Gateways
2. Click the Settings button on the desired vehicle
3. In the Edit Gateway menu, under VIN, select the Edit button
4. Type in the correct VIN
5. Scroll down and select the "Save" button to complete the edit
6. The VIN will now show on the vehicle's overview page.