At Samsara, we are highly aware of the importance of compliance and its impact on your organization. Use the guidelines below in the event of device failure or service disruption, to be aware of how you will be notified, obligations for both Carriers and Drivers (per 49 CFR §395.4 ELD malfunctions and diagnostic events) and how to best reach us for further assistance.
Your partnership is greatly appreciated by us.
Notifications: When the ELD is malfunctioning, Samsara communicates service disruptions to all users across the dashboard. The disruption will explicitly call for drivers to switch to paper logs if the nature of the disruption necessitates it. For any further questions Carriers are advised to contact Samsara Support at 415-329-6900 or samsara.com/help.
Actions for fleets in the United States: Refer to the following guidelines per §395.34(d):
The motor carrier must correct the malfunctions within 8 days of discovery of the condition (whether it was reported by the driver or identified on their own).
Samsara will send a new device in the event of a malfunction where the device is the issue and cannot be corrected immediately.
If a motor carrier needs an extension, they must notify the FMCSA Division Administrator for the state of motor carriers principal place of business within 5 days after a driver notifies the motor carrier according to the guidelines set forth in §395.34(2).
Actions for fleets in the Canada: Refer to the following guidelines per the Commercial Vehicle Drivers Hours of Service Regulations SOR/2005-313 of the Motor Vehicle Transportation Act:
A motor carrier shall ensure that any ELD that is installed or used in a commercial vehicle that it operates is in good working order and is calibrated and maintained in accordance with the manufacturer’s or seller’s specifications.
A motor carrier shall, within 14 days after the day on which it was notified of an ELD malfunction or data diagnostic code by the driver or otherwise became aware of it, or at the latest, upon return of the driver to the home terminal from a planned trip if that return exceeds the 14-day period, repair or replace the ELD. The motor carrier shall maintain a register of ELD malfunction or data diagnostic codes for ELDs installed or used in commercial vehicles that it operates for which a malfunction was noticed, and that register shall contain the following information:
The name of the driver who noticed the malfunction or data diagnostic code
The name of each driver that used the commercial vehicle following the discovery of the malfunction or data diagnostic code until the ELD was repaired or replaced
The make, model, and serial number of the ELD
The license plate of the commercial vehicle in which the ELD is installed or used, or the Vehicle Identification Number
The date when the malfunction or data diagnostic code was noticed and the location of the commercial vehicle on that date, as well as the date when the motor carrier was notified or otherwise became aware of the code
The date the ELD was replaced or repaired
A concise description of the actions taken by the motor carrier to repair or replace the ELD
The motor carrier shall retain the information set out in subsection (6) for each ELD for which a malfunction was noticed for a period of 6 months from the day on which the ELD is replaced or repaired.
Notifications: Drivers are notified of a malfunction from Hours of Service view on their mobile device. In the event of an error a red D (diagnostic) or M (malfunction) will be displayed on the Hours of Service view. Drivers can click the icon for more information on the error source.
Actions for drivers in the United States: Refer to the following guidelines per §395.34(a)
Note the malfunction of the ELD and provide written notice of the malfunction to the motor carrier within 24 hours.
Reconstruct the record of duty status (RODS) for the current 24-hour period and record the records of duty status on graph-grid paper logs that comply with 49 CFR §395.8.
Use the Samsara ELD to retrieve previous 7 day records. If that is not available, drivers must reconstruct the RODS on paper logs for those previous 7 consecutive days.
Actions for drivers in Canada: Refer to the following guidelines per the Commercial Vehicle Drivers Hours of Service Regulations SOR/2005-313 of the Motor Vehicle Transportation Act:
The driver shall record, in the record of duty status on the day on which he or she noticed the malfunction or data diagnostic code, the following information:
The malfunction or data diagnostic code as set out in Table 4 of Schedule 2 of the Technical Standard.
The date and time when the malfunction or data diagnostic code was noticed.
The time when notification of the malfunction or data diagnostic code was transmitted to the motor carrier. The driver shall record the code referred to in paragraph.
In each record of duty status following the day on which the code was noticed, until the ELD is repaired or replaced.
If a driver of a commercial vehicle becomes aware of the fact that the ELD is displaying a malfunction or data diagnostic code set out in Table 4 of Schedule 2 of the Technical Standard, the driver shall notify the motor carrier that is operating the commercial vehicle as soon as the vehicle is parked.