Samsara solutions include hardware devices and licenses for the Samsara service. Below are frequently asked questions regarding this:
Q: What does a license include?
A: Licenses include ongoing aspects of the Samsara service, such as technical support, cellular data (for devices with cellular capabilities), cloud-hosted software, historical data storage, firmware upgrades, and ongoing software feature releases and bug fixes.
Q: Who do I contact with questions about my license?
A: Please reach out to your Sales Representative for more information.
Q: Does Samsara charge per-feature or per-user fees?
A: No. Licenses are simple, transparent, and all-inclusive, without hidden fees.
Q: How are licenses sold?
A: Samsara licenses are sold on a "per-device, per-year" basis. Each customer organization is licensed for a certain number of devices through a termination date.
Each Samsara hardware product family has its own license type. For example, VG-series vehicle gateways (VG34, VG33, etc.) work with VG licenses, EM-series environmental monitors (EM21, EM22, etc.) work with EM licenses, etc.
Licenses are pre-paid. Once you purchase a license, you own it outright, and have no ongoing payment obligations. Licenses are sold in 1, 3, 5, and 7 year terms, with pricing discounts available for multi-year terms.
Q: Do I need a license for every Samsara gateway and sensor?
A: Every Samsara gateway and sensor needs a license to function, and the number of devices of a given product family cannot exceed the number of licenses (e.g. if you have 100 VG licenses, you can have up to 100 VG-series gateway devices in your organization.)
Q: Will Samsara gateways and sensors work without a license?
A: If you do not have a license, or if the license expires, your gateways and sensors will not function.
Q: Do accessories like Driver ID tokens require a license?
A: No, Driver ID tokens, cable harnesses, and current transformers do not require a license.
Q: Do I need a license to use the Samsara Driver App?
A: No, the Driver App does not require its own license. There is no limit to the number of Driver App accounts in an organization, and you can install the Driver App on any number of mobile devices. To use the app, the driver must be in a vehicle with a VG-series gateway installed, and the gateway must have a valid license.
Q: Do I need to buy a new license whenever I buy new hardware?
A: Usually. Whenever you increase the number of devices in your organization, you must purchase additional licenses. If you are purchasing a replacement hardware device (e.g. because the original was lost or damaged, or you wish to upgrade to a newer model), you can use the new device with your previously purchased license. The device being replaced will be deactivated.
Q: I submitted an RMA request. Do I need to do anything regarding licenses?
A: No, you do not need to worry about licenses. The replacement unit will work with your original license.
Q: What happens if I add new devices and licenses to an existing deployment?
A: If you make multiple purchases, you will have multiple license expiration dates. If you allow a portion of your licenses to expire without purchasing a renewal, you must remove the corresponding number of devices from your organization such that the total number of devices is no larger than the number of valid licenses.
Q: When does a license term begin?
A: License terms begin on the date of purchase (not date that hardware devices are activated).
Q: What happens after my license term expires?
A: If you wish to continue using the service, you can purchase a new license which will work with your existing hardware. If you do not wish to continue using the service, you are under no obligation to renew your license.
Q: Will I be notified before my license expires?
A: Yes. Samsara will notify you well in advance of your license expiring.
Q: Are licenses transferable?
A: Licenses are not transferable between customer accounts.