What does the "Disconnected" duty status mean?
A driver's duty status may appear as "Disconnected" in the Samsara Dashboard if the Samsara Driver App does not have an active connection to the cloud.
This can occur because of one of two cases:
- The tablet or phone that the driver is using is not connected to the internet or is in an area with poor internet connectivity.
- The Samsara Driver App is running in the background and the tablet or phone has put the app to sleep.
If this occurs, the app will continue to track the driver's Hours of Service locally and will store any status changes until it can reconnect to the internet and upload the data to the cloud. Once the data is uploaded to the cloud, the Samsara Dashboard will update to show the driver's logs for the disconnected period.