A driver's duty status may appear as "Disconnected" in the Samsara Dashboard if the Samsara Driver App does not have an active internet connection to the cloud.
On the Reports > Driver HOS screen, the driver's status will show as a grey "Disconnected"
When clicking into the Driver's log, there will be a gray line in the off duty region of the graph when the driver app enters disconnected status.
This may occur because of one of two cases:
- The tablet or phone that the driver is using is not connected to the internet or is in an area with poor internet connectivity.
- The Samsara Driver App is running in the background and the tablet or phone has put the app to sleep.
The Samsara Driver App will continue to track the driver's Hours of Service locally, until it reconnects to the internet. Although the driver is shown as disconnected, it will store any status changes and upload the data to the cloud thereafter. Once the data is uploaded to the cloud, the Samsara Dashboard will update to show the driver's logs for the disconnected period.
What happens if my driver signs out with no connectivity and someone else drives the vehicle?
- Driver1 signs out of the app in a disconnected status (mobile device is offline)
- Driver2 drives that vehicle (not signed in to the driver app) and drive time accumulates on Driver1's logs.
- Scenario 1. Driver1's app reconnects within 48 hours of the sign out event
- The system will register the sign out event and automatically update Driver1's log, moving the drive time from the log to the unassigned segments report.
- Scenario 2. Driver1's app does not reconnect with 48 hours of the sign out event
- If the app does not reconnect within 48 hours of the offline sign out event, then Samsara will be unable to correct the logs. Drivers or admins should be sure to annotate the logs to describe the incorrect drive time. It is recommended for drivers to sign out while connected to the internet.