[en] Some tachographs must be manually configured before they can remotely download vehicle and driver files.
[en] This configuration can be completed by a mechanic at your Tachograph Workshop.
[en] You can check compatibility using this Compatibility Tool.
[en] To open the CAN port for remote downloads, the mechanic needs the following equipment:
[en] VDO CTC II device
[en] Workshop card
[en] After the CAN port has been opened, insert a driver card into the Tachograph and drive the vehicle above 5mph. Shortly after, you should see the vehicle’s name displayed on your Tachograph Download page on the Samsara platform.
[en] If the Tachograph doesn't download after you've followed the steps above, please contact our Support Team for further assistance.